4.7. Call Management
1. Call waiting/ Call Hold Call Waiting:
Call Waiting If you are on call and somebody else calls your number; your call-waiting feature alerts you with a special audible tone. You then have the option to put the call-in progress on hold, and answer the new call, reject the incoming call, or ignore the incoming call. In this case, the caller will hear a message that you are not available or the call will be routed to voicemail (if you subscribe). If you want to end the first call, hang up. Your telephone will immediately ring with the second call.
To answer the second call:
- Press the green key (above the 1) on your phone for about half a second.
- Your first call is now on hold and you can talk to the second caller.
- To alternate between the two parties, press the green key again.
On most of the plans there is no monthly fee for using call waiting.
This service allows you to put an on-going conversation on hold, and call another party or receive call from another party. You may switch between the two parties at any time.
To use Call Hold:
- Key in a number or recall from phone book the number you want to dial
- Press dial (green key)/cancel (red key) to dial the second call or receive the second call
- Press dial/cancel to switch between the two calls
- Press cancel to end both the calls.
Changing the settings of your phone can activate these services.
2. Call Forwarding:
Call forwarding is a service that automatically routes the user's incoming calls to another number. The process may involve use of a virtual phone number. In a find me / follow me service, call forwarding may allow calls to be routed to the user at any location or to route calls through a number of different phone numbers or other applications, such as voice e-mail or text messaging.
Airtime applies to forwarded/transferred calls even if you send the call to wire line telephones. When forwarding calls to phone numbers outside your local calling area, you'll be billed for any toll, long distance, and airtime charges incurred. Additional per-minute charges may apply to all forwarded calls. This feature is also known as "Immediate Call Forwarding".
This feature can be activated by contacting the service provider
3. Call barring:
A phone service feature that restricts/blocks certain types calls. Call barring allows you to specify the types of calls that can and cannot be sent and received from your device. For incoming calls, you can block none, all or only calls when roaming. For outbound calls, you can block all calls, all international calls or all international calls except those to your home country. You can also block calls from specific numbers. This feature will work only if the Call forwarding feature is de-activated. This is a handset dependent feature
Steps to restrict outgoing or incoming calls on most of the mobile phones:
- Press the center select key (MENU) to open the menu.
- Use the navigation key to scroll to SETTINGS & TOOLS
- Press the navigation key down to scroll to Call Settings, and press the center select key (OK) to select it.
- Scroll to Call Restrictions and press the center select key (OK).
- When prompted, enter the lock code and press the center select key (OK).
- Select Outgoing Calls or Incoming Calls and press the center select key (OK).
- Scroll to All, Contacts, or None, and press the center select key (OK).
4. Conference calling/Tree-way calling
A conference call is a telephone call in which the calling party wishes to have more than one called party listen in to the audio portion of the call. The conference calls may be designed to allow the called party to participate during the call, or the call may be set up so that the called party merely listens into the call and cannot speak.
The business world relies on conference calling for communication exchanges between colleagues and customers. In many ways, three-way calling from a mobile device resembles calling from a landline phone. Initiating mobile three-way calling has become as simple as pressing a few button. To use this service find if your service provider supports it. You can pay per conference call (and get charged according to how many people call in, how long the call lasts, etc.) or purchase a flat rate service, in which you have, unlimited access to a conference bridge at a fixed monthly cost. Premium Telephone Numbers Advance Payments Premium Telephone Numbers at Best Rates, Live Stats Some services will require you to buy hardware and/or add/switch long distance service, but there are prepaid services that will allow you to use your landline telephone, mobile phone, or computer. Consider if you want a toll free (ex: 1-800) number, or if you want participants to pay long distance charges when they call in. Conference calls can also be used in conjunction with web conferences, so participants can view documents or presentations simultaneously while on the call.
5. Voicemail with message alert:
Voice mail is a network feature offered by most networks. It is similar to an answering machine and allows the caller to leave a voice message if the person called is unavailable. This feature means that the person who received the message can listen to it whenever necessary. Requesting the service provider can activate this feature. There is no extra monthly cost for setting up Voicemail - you just pay for the phone call when you use the service.