6.Printers and Scanners Problems And Troubleshooting
Laser printer problems
i. Print results too light, white/light columns
The possible cause for this is that toner may be low and defective transfer corona and the solution is to replace the toner cartridge
Ghosting is called when light images of previously printed pages are displayed on the current page. The probable cause for this may be because drum is not
fully discharged or erase lamp not functioning and the solution for this is to print couple of black pages or replace cartridge and erase lamp
iii. Prints black pages
This may be due to damaged primary corona and the solution is to replace primary corona.
iv. Memory Overflow error
This may be because the image to be printed is too large. So the solution is to reduce the print resolution and add more RAM to the printer.
v. Paper jams
Papers can get jammed inside printer due to reasons like paper feed rollers get worn and the solution to this is to replace the worn rollers and another cause
may be related to the drive gear of the pickup roller, may be broken and the solution is to replace it as well
vi. Repetitive small marks or defects
This may be caused due to toner spillage inside printer or due to crack in the drum which can accumulate toner and the solution to this is to replace the
vii. Image Smudging
Image smudging is called when the image on the paper comes off when thumb is run across it , and the problem in this case is fuser. The fuser is not heating
the toner and fusing it into the paper and the solution is to replace the fuser
Dot-Matrix printer problems
i. Print results are too light
The probable cause for this could be that ribbon cartridge is out of ink and the solution is to replace the ink ribbon.
ii. Printer does not print
The possible causes for this could be printer is offline or is out of paper, or is not connected. The solution is to turn printer online or add paper or check
the cable connections.
iii. Characters are incomplete
This may happen due to pins which may be struck or broken and the solution is to replace the print head.
iv. Printout jams inside the printer
This happens when something prevents the paper from advancing through the printer. There are two reasons for this. One is obstructed paper path which requires
disassembling the printer to find the substance that's blocking the paper path and the second may be due to stripped drive gears.
v. Stepper motor problems
Stepper motors are used to move the printhead back and forth as well as to advance the paper and they can easily get damaged when they are forced in any
direction while the power is on. While it is easy to detect a damaged stepper motor, the only solution to this is to replace the stepper motor.
Scanner problems and troubleshooting
Common problems with scanner are scanners won't turn on, strange noises from scanner, Scanners won't scan etc.
Tips to troubleshoot the basic scanner related problems are:
- Ensure that the scanner software is properly installed and all the settings are properly configured
- Make sure that the power light on the scanner is turned on.
- If any software related problems are noticed in scanner then uninstall and reinstall the scanner software
- Try to perform the basic tests that are provided by the manufacturer.
- Make sure that the cables to the scanner are properly connected.
- Overheating, dust and humid environment can cause permanent damage to the scanner.
- Restarting your computer, unplugging cables and verifying any hardware conflicts in the device manager can diagnose and troubleshoot the possible errors.